Frequently Asked Questions
Everything you need to know about shopping with Audiophile Shop AU.
Does Audiophile Shop AU offer free shipping within Australia?
Yes, we offer free standard shipping on all orders over $150 AUD. For orders below this amount, a flat-rate shipping fee applies at checkout.
Are all products sold on your site authentic and covered by warranty?
Absolutely. We are authorized dealers for every brand we carry. All products are 100% authentic and come with full Australian manufacturer warranties.
What is your return policy for high-end audio equipment?
We offer a 30-day return policy for most items. Products must be returned in original, unopened packaging. Please note that in-ear monitors (IEMs) cannot be returned once opened due to hygiene regulations.
Can I audition gear before making a purchase?
While we are primarily an online retailer, we offer a 'Home Trial' program on select headphones and amplifiers. Contact our support team to see if your desired model is eligible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible financing options including Afterpay and Zip Pay for Australian residents.
How long will it take for my order to arrive?
Orders are typically processed within 24 hours. Delivery to major metro areas like Sydney, Melbourne, and Brisbane usually takes 2-4 business days, while regional areas may take up to 7 business days.